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1. Terms & Conditions

1.1. Thank you for visiting the www.wearjukebox.com. By accessing or using www.wearjukebox.com website or the mobile application or any other media ("Website"), whether automated or otherwise, you, a registered or guest user in terms of the eligibility criteria set out herein you (“User”) agree to be bound by these Terms and Conditions (“Terms”) and any additional terms and conditions of third party sellers (“Sellers”).

 

1.2. By impliedly or expressly accepting these Terms, you also accept and agree to be bound by Wearjukebox Policies (including but not limited to Privacy Policy available at www.wearjukebox.com/contact as amended from time to time. If you do not want to be bound by the Terms, you must not subscribe to or use our services. We encourage our users to read these Terms carefully while using the Website. 

 

1.3. In these Terms, references to "you", "User" shall mean the end user/customer accessing the Website, its contents and using the Services offered through the Website. "Service Providers" mean independent third party service providers or Sellers, and references to the “Website”, "Wearjukebox", “Wearjukebox.com”, "we", "us" and "our" shall mean the Website and/or Novarris Fashion Trading Private Limited, its affiliates and partners (as applicable).

 

1.4. The contents set out herein form an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and as amended from time to time. As such, this document does not require any physical or digital signatures and forms a valid and binding agreement between the Website and the User. These Terms are made available to the User pursuant to and in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules, regulations, privacy policy and Terms for access or usage of the Website

 

1.5. The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any linked sites in any manner whatsoever.

 

1.6. The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to the Terms as a whole.

 

1.7. The Website is operated by Novarris Fashion Trading Private Limited., a company incorporated under the laws of India having its registered office at 82A, Sector 18 Gurgaon, Haryana – 122015. All references to Website in these Terms shall deem to refer to the aforesaid entity in inclusion of the online portal.

 

1.8. Wearjukebox operates as a marketplace and is not directly involved in the transactions between the Users and the Sellers. As a result, Wearjukebox has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of Sellers to sell items or the ability of Users to pay for the Products. Wearjukebox does not pre-screen content or information provided by users and cannot ensure that a User or Seller will actually complete a transaction. Consequently, Wearjukebox cannot and does not transfer legal ownership of items from the Seller to the Users.

 

1.9. Further, the terms and conditions for any Product, sale, discount, discount vouchers, gift vouchers, pre-paid instruments or contest event organized on the Website from time to time, shall be subject to third party/Seller terms and conditions. In addition to the above, some areas of the Website may contain content provided by our third party partners and such content shall be subject to separate terms and conditions of use, which are posted within those areas by third party partners.

 

1.10. This Website may also contains links to other websites, which are not operated by the Website, and the Website has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms of use and service contained within each such site.

 

1.11. We reserve the right to change these Terms at any time. Such changes will be effective when posted on the Website and may, at the sole discretion of the Website be notified to the Users from time to time. Notwithstanding the foregoing, by continuing to use the Website after we post any such changes, you accept the Terms as modified.

 

1.12. These Terms will continue to apply until terminated by either You or Wearjukebox.com in accordance with the terms set out below:

1.12.1. The agreement with Wearjukebox can be terminated by (i) not accessing the Website; or (ii) closing Your Account, if such option has been made available to You.

1.12.2. The above clause shall also apply to any additional Terms applicable to the use of the Website and Wearjukebox reserves the right to terminate access to the Website (including any services offered as part thereof); 

 

1.13. Notwithstanding the foregoing, these provisions set out in these Terms which by their very nature survive are meant to survive termination, shall survive the termination / expiry of this agreement.

2. Privacy Policy

2.1. This privacy policy (“Privacy Policy”) shall form an integral part of the Terms of Use of the Website (“Terms”) set out at http://www.wearjukebox.com/contact and shall be read along with the Terms. Any capitalized term not specifically defined herein shall draw its meaning from the meaning ascribed to such term in the Terms.

2.2. We are Wearjukebox.com, a service provided by Star Sapphire Private Limited, B-56, Naraina Industrial Area, Phase – 2, New Delhi - 110028, India. In this Privacy Policy, references to “you” and “User” mean any person submitting any data to us or our agent or the Website.

2.3. If you have any comments or suggestions, we would be pleased to receive them at our Gurgaon address or at our email address, info@wearjukebox.com.

2.4. Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

2.5. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

2.6. You can visit the Website and browse without having to provide personal details. During your visit to the Website you remain anonymous and at no time can we identify you unless you have an account on the Website and log on with your user name and password.

2.7. The Website shall use the information collected from You in accordance with applicable laws including but not limited to the Information Technology Act, 2000 and the rules made there under and use the data only for the purpose of completing the transaction or for purposes as may be required under the laws.

2.8. We may collect various information if you seek to place an order for a product to us on the Website.

2.9. We collect, store and process your data for processing your purchase on the Website and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details, Internet protocol(IP) address, personal information received from social networking sites through which the You have registered to the Website including name, profile picture, email address or friends list, and any information made public in connection with that social media service and such other personal and non-personal information that may be required to access and operate the Website.

2.10. Please be advised that the duration of use of the Website by You may also be logged and stored by the Website.

2.11. The information may be collected and/or stored in electronic form, however, we are hereby authorized by You to collect/store such information is physical form as well.

2.12. We need this information in order to allow you to go ahead with placing your order for a product. We may use that data to process payment for the product and deliver the product to you. We also use that data to inform you when the product is about to be delivered.

2.13. We may share the information collected from You with our affiliates, employees, agents, service provider, sellers, suppliers, banks, payment gateway operators and such other individuals and institutions like judicial, quasi-judicial law enforcement agencies.

2.14. We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

2.15. We may also use your data in order to manage the Website, collect payment from you, enable you to subsequently use parts of the Website, detect any fraud or Website abuses, send you information relevant to the Website or our products, and in case we have any queries. Payments that you make through the Website will be processed by Star Sapphire Private Limited, a company registered in India.

2.16. You hereby represent and warrant to the Website that:

1.    All information derived from in relation to You are true, correct, current and updated.

2.    All information given do not belong to any third party, and if they do belong to a third party, you are authorized by such third party to use, access and disseminate such information.

2.17. You shall indemnify and hold harmless the Website and each of the Website’s officers, directors, contracts or agents and any third party relying on the information provided by You in the event You are in breach of this Policy.

2.18. Your actual order details may also be stored with us and you may access this information by logging into your account on the Website. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

2.19. We shall not share any of your personal information with third parties without your explicit consent. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and Your information is one of our most important assets. We store and process Your information on computers located in the India that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your information being transferred or used in this way please do not use the Website.

2.20. Under no circumstances do we rent, trade or share your personal information that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

 

2.21. Notwithstanding anything to the contrary, the Website shall not be held responsible for any loss, damage or misuse of the information provided by You.

3. Return Policy

We ship Internationally. You shall be charged all courier costs associated with delivery and be responsible for any input duty, sales tax or GST appropriate to your country. The Indian Goods and Services Tax will not be charged to you.

Returns & Refunds

Jukebox Customers get fast, free shipping within India on every order with no order-minimums, and a no-hassle,
easy 30 days return policy (only on apparels) to ensure you can buy from us in full confidence.

In case you are dis-satisfied with the order you have received or you found an issue with the size or quality of the product, please mail to us at: support@wearjukebox.com  or call us at: +91 96672 87805 and we shall gladly arrange to have the item picked up from you, within 48 - 96 hours of your request, at zero cost to you.

 

Please note the product to be returned must be unused, unworn, unwashed, undamaged, un-ironed and odor-free.

 

Return of product shall be accepted  if the same is returned in its original packaging within 30 days of the purchase.

 

All items to be returned must be unused and in their original condition with all original tags, packaging and poly bag intact. Tags must be attached with product as in original condition, and should not be broken or tampered with.

 

Please note that any damage caused due to neglect, improper usage or application will not be covered under our Returns policy.

 

Refund Clause

For payments made on line or through debit cards / credit cards or net banking, we shall refund the amount into the same account through which you have made the payment.In case of CODs returns, we shall return the amount you paid for the items into your bank account only. For the same, kindly do share your Beneficiary Name, Bank Account Number & Bank IFSC code at support@wearjukebox.com

 

All returns are subject to Star Sapphire discretion which shall be deemed final and binding.

 
4. Cancellation

4.1. You can cancel an order until it has not been packed in our warehouse. Your request will be processed within 24 hours of order cancellation. Any amount paid will be refunded back to the same mode as was chosen by you to make the payment. Please note we do not accept the order cancellation request once your order has been packed. In case delivery is attempted, we request you to deny acceptance if you do not wish to keep the product.

Your refund mode depends upon payment mode of order placement:-

1.  If you have placed a COD order, we shall return the amount you paid for the items into your bank account only. For the same, kindly do share your Beneficiary Name, Bank Account Number & Bank IFSC code at support@wearjukebox.com

2.  If you have placed a prepaid order (used credit card/debit card/netbanking for placing order), then the money will be rolled back to your card/bank account within 5-7 working days post refund initiation. 

4.2. To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Wearjukebox.com reserves the absolute right to cancel all past, pending and future orders without any liability. Wearjukebox.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on Website and stock unavailability. We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, Wearjukebox.com reserves the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.

4.3. The User may be considered fraudulent if inter alia any of the following scenarios are met:

1.    Users doesn't reply to the payment verification mail sent by Wearjukebox

2.    Users fails to produce adequate documents during the payment details verification

3.    Misuse of another Users's phone/email

4.    Users uses invalid email and phone no.

5.    Overuse of a voucher code

6.    Use of a special voucher not tagged to the email ID used.

7.    Users returns the wrong product

8.    Users refuses to pay for an order

9.    Users is involved in the snatch and run for any order

4.4. The User may be considered loss to business if any of the following scenarios are met:

1.    User with a very high return rate

2.    Invalid/Incomplete address cases

3.    Repeated request for monetary compensation for petty issues

Account for the Users falling in fraudulent or loss to business category may be blocked. Any credits earned through loyalty or referral program will be forfeited in such case.

 

4.5. Wearjukebox.com may cancel any orders that classify as 'Bulk Order' under certain criteria at any stage of the product delivery. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, and any additional criteria as defined by Wearjukebox.com: 

1.    Products ordered are not for self-consumption but for commercial resale

2.    Multiple orders placed for same product at the same address, depending on the product category

3.    Bulk quantity of the same product ordered

4.    Invalid address given in order details

5.    Any malpractice used to place the order

Any promotional voucher used for placing the 'Bulk Order' may not be refunded

 

4.6. If a User raises a complaint for partial item/partial order :

1.    The Users is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained.

2.    An Email will be sent seeking/providing following information:

o    Short description of the case (A few questions will be asked to help us understand the scenario).

o    The snapshots of the packet and other box(If any)(Try to cover the sides which look tampered/damaged as per the Users)

o    The refund for prepaid orders will be done after investigation

3.    The Users may not be liable for a refund if he/she falls in any of the scenarios stated below:

o    Users fails to provide adequate information about the case

o    Users fails to provide snapshots of the packet and box(if any)

o    If an opened delivery was received, pilferage claims must be made the same day

o    Users must not dispose the packaging for 3-4 days post-delivery. We might need to pick-up your packaging for investigation at our end.

5. Contact Us

Business Name: JUKEBOX

Email: info@wearjukebox.com

Email: sales@wearjukebox.com

Phone: +91 11 40047608

Street Address: Naraina Industrial Area, Phase - 2

Country: India

State / Region: Delhi

City: New Delhi

Zip / Postal Code: 110028